Refund Policy
Last updated August 11, 2026
30-day money-back guarantee
VivList is operated by SecTower LLC. If VivList isn't right for your team, you can request a full refund of your most recent payment within 30 days of the order date — no explanation required.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. To request a refund, visit paddle.net with your order email or invoice number, or email us at support@vivlist.com and we will pass the request on.
Processing
Approved refunds are issued by Paddle to the original payment method. Depending on your bank or card issuer, the funds usually appear within 5–10 business days.
Cancelling a subscription
You can cancel a subscription at any time from the Billing page in VivList or through the Paddle customer portal linked in your invoice emails. Cancelling stops future renewals; your workspace keeps paid access until the end of the period you already paid for.
Your statutory rights
Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law. Full details of the buyer-side process are set out in Paddle's Refund Policy.